What are the Challenges Faced by Tour Operators?

Global tourism is booming and continues to be one of the fastest growing economic sectors in the world. Today, there are plenty of online platforms within the travel industry, but many of these fail to offer specialised and personalised services that can provide unique experiences. As a result, providing an enhanced travel experience has become a niche market for tour operators.

This lack of a personalised service is the main reason why experts believe that almost half of all travel bookings will continue to come through offline channels by 2020, but at the same time, the industry is under enormous pressure to keep up with technological advancements to efficiently manage client expectations.

The challenges faced by the travel industry range from lack of visibility to working across multiple systems but thanks to the new generation booking and CRM platform, Kaptio Travel, you can now overcome the hurdles that have plagued the industry for years.

To find solutions to the challenges faced by tour operators, please fill out the form and get instant access to our in-depth travel industry blog.   

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Post written by Hulda Margrét Óladóttir

Golfbreaks Ltd. the leading golf tour operator in Europe selects Kaptio Travel

gbWe at Kaptio are pleased to announce that Golfbreaks Ltd, a leading golf tour operator in Europe has selected Kaptio Travel, a cloud application built on the Salesforce Platform. Focused on moving to the next generation in its technology platform, Golfbreaks will move it’s custom quote to operations processes to be delivered with Kaptio Travel which will power the organization with greater flexibility and speed.

Additionally Kaptio will help Golfbreaks move other parts of their business to the Salesforce platform such as parts of it HR processes giving employees a user-friendly way managing internal processes such as leave requests and expense reports.

About Golfbreaks
Golfbreaks was founded in 1998 with the aim of providing a unique one stop service that makes booking golf breaks as simple as possible. In 2013 they celebrated their 15th Birthday. The Golfbreaks group is a privately owned business based in Windsor.

About Kaptio
Kaptio provides enterprise applications and Salesforce.com consulting for companies in the travel industry, helping travel companies manage customers, agents, suppliers, proposals and operations in new innovative ways

Post written by Arnar Laufdal Ólafsson (@arnarlaufdal), co-founder and CEO at Kaptio.

Kaptio delivers travel and hospitality solutions on the Salesforce platform

Incredible-Nature-Scenery-in-Iceland-2014 will be an exciting year for us at Kaptio. In December 2013 we unveiled Kaptio IPMS, a solution that helps travel agencies, tour operators, hotels and convention center run the entire proposal-to-operation lifecycle on the Salesforce Sales Cloud, Service Cloud and/or Force.com platform.

However, Kaptio IPMS is is just the the beginning of the vision we have on how Kaptio will transform travel and hospitality companies and help them run their business in the cloud using mobile and social technology.

Our vision is to deliver an extended CRM platform for the travel and hospitality industry. This is big technology for big industries and an untouched space within the Salesforce ecosystem and we are extremely excited.

The key to our solution architecture and product development is to use  components of the Force.com platform such as the Salesforce1 mobile platform, out-of-the-box multi-currency capabilities, Salesforce Communities for collaboration with agents, suppliers, partners and customers and the exciting new Heroku1 connector (formerly Cloud Connect).

If you are interested to know more about our vision we encourage you to reach out. We are already working with some of the most ambitious and progressive companies in the space, including our friends at Arctic Adventures, to help execute our vision. More information will be shared over the next few months.

Post written by Ragnar Fjolnisson (@rfjolnisson), co-founder and CTO at Kaptio.

Kaptio partners with RapidiOnline

Kaptio have signed a partnership aggreement with danish-based integration provider RapidiOnline. RapidiOnline, which has offices in Denmark and France, provides agile data exchange and data integration solutions – delivered both as on-demand or on-premise solutions for integration with enterprise software solutions such as Microsoft Dynamics Axapta, Salesforce.com and Microsoft Dynamics Navision.


Photo from RapidiOnline