Creating unique trips for every client is at the heart of FIT & tailor-made travel. Kaptio’s platform centralizes workflows, replacing spreadsheets and disconnected systems, so teams can focus on what matters — delivering expertly crafted, bespoke travel experiences.
With Kaptio, operators can source inventory from multiple suppliers, streamline lead assignments to destination experts, and easily adapt to changes so that staff can provide top-notch sales and customer care.
Kaptio’s intuitive itinerary builder enables agents to create fully customized quotes and itineraries in minutes rather than days.
With the flexibility to modify bookings even post-deposit, teams can confidently meet last-minute client changes and preferences.
Leads are routed automatically to destination specialists, eliminating delays and maximizing conversion opportunities.
By connecting each customer with the best expert for their destination, Kaptio enhances service quality, leading to happy, repeat clients.
Kaptio ensures all documents are available in mobile and digital formats, a must for luxury and high-end travellers.
This further strengthens guest satisfaction by delivering seamless access to all booking details on demand.
Kaptio’s flexible packaging engine and no-code environment empower FIT operators to quickly configure services—whether adding ancillary options like flights and hotels or making last-minute itinerary changes. This allows teams to focus on providing expert service and destination knowledge while reducing time spent on logistics, ultimately enhancing the customer experience.