One travel platform for reservations, operations and customer service

Scale your business with our powerful travel software. Built on the world's #1 CRM platform, Kaptio harnesses the power of Salesforce to deliver seamless communication and better customer experience.

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Travel CRM & reservations

Kaptio Travel is the first Salesforce platform based end-to-end travel reservations, contracts, operations and distribution management system for travel providers. With in-built Travel CRM everything is in one place and fully customisable.

You're in good company

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Viking
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Manage the entire customer journey from one platform

1. Omni-channel sales and service

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360° customer view

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Get a 360° customer view from 1st contact through quote and booking to post-trip re-engagement

Manage your pipeline

Manage sales teams with busy customer pipelines by leveraging the power of Salesforce CRM

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2. Exploring itineraries

Content-rich itineraries

Increase conversions by building content rich online itineraries using our new Itinerary Builder

Itinerary maps

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Add enhanced interactive features like maps to customer itineraries to assist with the booking process

3. Booking and payment

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Book through Kaptio

Customers can book directly through the Kaptio platform for a seamless shopping experience

Track customer payments

Track customer payments more efficiently from deposits through to final balances

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4. Post-tour rebooking

Drive repeat bookings

Drive opt-in campaigns to capture preferences and customer history for use with Marketing Cloud* (or other Marketing tools)

Manage the entire customer journey from one platform

v

1. Omni-channel sales and service

360° customer view

test

Get a 360° customer view from 1st contact through quote and booking to post-trip re-engagement

Manage your pipeline

Manage sales teams with busy customer pipelines by leveraging the power of Salesforce CRM

W

2. Exploring itineraries

Content-rich itineraries

Increase conversions by building content rich online itineraries using our new Itinerary Builder

Itinerary maps

Alt tag here

Add enhanced interactive features like maps to customer itineraries to assist with the booking process

z

3. Booking and payment

Book through Kaptio

Customers can book directly through the Kaptio platform for a seamless shopping experience

Track customer payments

Track customer payments more efficiently from deposits through to final balances

M

4. Post-tour rebooking

Drive repeat bookings

Drive opt-in campaigns to capture preferences and customer history for use with Marketing Cloud* (or other Marketing tools)

Manage the entire customer journey from one platform

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1. Omni-channel sales and service

  • Build a detailed picture of your customers
  • Make note of their travel preferences and interests
  • Deliver one-to-one communications
  • Drive bookings
  • Seamless post-trip communication
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2. Exploring itineraries

  • Faster itinerary building with our new drag and drop builder
  • Rich media itineraries with images and maps
  • Customise itineraries from within the Kaptio platform
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3. Booking and payment

  • Take payment via Kaptio platform
  • Blend contracted and 3rd party live inventory
  • Track customer payment stages
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4. Post-tour rebooking

  • Use customer data for seamless communication
  • Customise post-trip travel offers
  • Get closer to your customer with Kaptio

Powerful software to help you scale your business

Fast drag and drop functionality to help your team complete reservations and bookings from one easy to use platform. Set up live connections to suppliers and aggregators and use our advanced search features to make reservations and bookings all via the Kaptio platform

Tour operators

Built for Tour Operators to sell escorted packages. Manage packages, bundles and add-ons using Kaptio Travel CRM’s intuitive package management options

Read on

FIT operators

Build complex travel itineraries and automate booking requests with your suppliers or destination management companies

Read on

Cruise operators

Manage and sell cruise itineraries, cabin selection. Add flights and pre/post stays and options during the cruise

Read on

Get in touch

+44 (0)20 3859 7331

Contact our friendly sales team today and get an assessment of how Kaptio can help you effortlessly scale your business.

FAQs

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Online travel booking software such as Kaptio Travel Technology helps travel agencies and tour operators work faster and smarter for the clients. This transforms the customer experience and delivers incredible efficiencies.

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Kaptio offers travel agents, Fully Independent Travel Agents and tour operators the ability to build beautiful travel itineraries that are agile and easy to change.

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We believe it’s Kaptio Travel Technology as it incorporates the best reporting and dashboards to deliver the complete enterprise travel software reservation and booking CRM for the travel industry.

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Built on the Salesforce CRM platform, Kaptio Travel CRM is a reservation platform for enterprise level companies including Tailor-Made (FIT), Escorted Tour Operators and Cruise Companies.

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The future of travel booking technology is a travel platform that enables travel technology companies to manage complex itineraries and customer demands. Our complete travel CRM platform is agile to demands and not held back by legacy systems.

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We are the best travel and reservation CRM built on Salesforce as we offer an end to end solution which is the perfect fit for Tour Operators and Cruise Companies.