The Next Generation Travel CRM Reservation Platform

Kaptio – The Salesforce Travel CRM

Kaptio supports FIT

FIT Tour Operators

Manage the full customer lifecycle to manage tailor-made packages using our dynamic packaging engine to integrate, tours, flights and attractions

Kaptio the perfect solution for Tour Ops

Tour Operators

Use Kaptio’s fully connected travel platform to configure and manage your escorted tour packages

Kaptio Supports Cruise

Cruise Companies

Manage your cruise operation from lead, through to sales using Kaptio’s next generation Cruise UI

The Kaptio Travel CRM Platform is a next generation Reservation system for Cruise, Escorted Tours & FIT businesses. Built on the Salesforce platform, the world’s No 1 CRM, Kaptio delivers the entire customer journey from lead, through to sale, on trip and post trip and builds a 360 view of your customer.

Kaptio and Salesforce, delivers an omni-channel contact and customer first platform.

See how Kaptio can delight you and your customers

Kaptio Services & Delivery

“Life’s too short for poor implementations!”

Having a next generation travel platform is one thing, delivering it is another. Kaptio's consultative implementation is truly unique in the travel technology space and leads to an outcome driven implementation that can be delivered in months, not years, and can grow with your business.


“Life’s too short for bad software!”

In a constantly changing travel market you need an agile reservation platform that supports your existing business and will also support your future needs. Kaptio’s Travel Platform harnesses the underlying technology of Salesforce, the worlds most advanced CRM, to deliver a Next Generation Travel Platform that harnesses the future-proof technology available in the Salesforce Platform.

Get your product to market quickly using the Kaptio contract loading functions, pricing module and markup tools.

Kaptio Partner Portal

Support your Trade Partners

Easily deploy the Kaptio Partner Portal
- Manage your partners online
- Partners can Search, Cost & Book
- Partners can manage their customer bookings
- Share leads with your partners
- Push offers and content

Delight your Customers

A 360 degree View of your Customer

Enable your customers to manage their bookings and data using the Kaptio Customer Portal

- Update their profile with our GDPR compliant self-service features
- Manage their bookings
- Download and view itineraries quotes and vouchers

Communicate with your Customer using Omni-channel engagement

- Always available
- Engage with your customers on their terms
- On their channel of choice whether it is social, live chat, messaging or phone call

Your Travel Platform

For all products, all selling channels, for all your customers, Everything connected.


Manage, contract and sell hotels on request, free sale, block allotment or live availability via API feeds. Sell individually or as part of a dynamic or fixed package.


Set up sailings and manage cruise inventory and packages with pre- and post-stay options, experiences, flights and insurance.

Car Rental

Sell car rental as part of your self-drive packages. Use contracted rates and free sale inventory or get live rates and availability via API feeds.

Rail & Transfer

Set up rail departures and manage inventory. Additional support for private and scheduled transfers.


Manage charters or scheduled flights from live API feeds. Sell as part of your dynamic package or as a single service.


Offer experiences as part of a package or as optional components.

Kaptio Travel Platform

Easily manage your package setup, pricing and promotions. Receive enquiries and bookings via any selling channel. Detailed reporting on everything.

Introducing Kaptio Connect

Combine travel inventory sources to create your own unified distribution API which integrates to your website and Kaptio reservation system.

About Kaptio Connect
Some of our customers

There are 28 million golfers in the US. We cannot afford to go out there and get it wrong or make mistakes. We are very confident that Kaptio is the right solution for us to move forward with into that journey

Richard ClementsCOO, Golfbreaks Inc.

Kaptio Travel proved to be an extremely flexible system, with many more useful features than we had hoped for. Furthermore, Kaptio has been very helpful when it comes to adapting the system to our specific needs

Aðalbjörg ÓladóttirIT Iceland Travel

Rocky Mountaineer is excited to partner with Kaptio, who are not only building a new reservation system for our company, but leading a digital transformation of platforms for our business to build from. It’s important that we don’t downgrade our aspirations due to technology constraints, rather upgrade our systems and platforms to match our long term vision. This is the value we see in Kaptio – and we are excited about the journey ahead.

Steve FarrellySenior Manager, Business Transformation, Rocky Mountaineer
Taking Salesforce For Travel Further

Kaptio Travel & Salesforce

Kaptio Travel provides end-to-end management of enquiries, proposals, reservations and travel operations, while at the same time helping travel businesses to manage their relationships with suppliers, travellers and resellers.

Depending on your business profile and needs, acquiring other Salesforce applications can provide huge strategic benefits in terms of simplifying processes, lowering maintenance and integration costs and getting more value out of your IT landscape. Find out more about how we can assist setting you up with our travel CRM management support

About Our Platform
Kaptio Travel
  • Supplier Contracting
  • Pricing & Packaging
  • B2B Sales Management
  • B2C Reservations & Operations
  • Finance & Payment Tracking
Salesforce Service Cloud
  • Case Management
  • Call Centre Telephony Integration
  • Live Chat Capability
  • Social Media
  • Omni-Channel Support
Kaptio Travel Platform/API
  • E-commerce
  • B2B Agent Portals
  • Marketplace Distribution
  • Supplier Connectivity
  • Mobile Apps
Salesforce Marketing Cloud
  • Email Marketing
  • Social Web Marketing
  • Mobile Marketing
  • Journey Builder
  • Personalised Content