Privacy Policy

Kaptio is committed to protecting and respecting the privacy of our business customers and their users. This Privacy Policy explains how we collect, use, and safeguard the personal data of our customers and their users in accordance with the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our software-as-a-service (SaaS) platform, you consent to the collection and use of your personal data as described in this policy.

1. Information We Collect
‍We may collect and process the following types of personal data:

1. Business contact information: This includes information provided by our customers or their users, such as names, email addresses, phone numbers, job titles, and company information.
2. Technical data: We automatically collect certain information when customers or their users access our SaaS platforms, such as IP addresses, device and browser information, and other technical data.
3. Usage data: We may collect information about interactions with our SaaS platform, including actions taken, features used, and other usage data.

‍2. How We Use Your Information
‍We use personal data for the following purposes:

1. To provide and improve our SaaS platform: We use the information to provide our services, respond to customer inquiries, and enhance our platform's performance, features, and security.
2. To communicate with customers: We use contact information to send important service updates, announcements, and other relevant communications.
3. To comply with legal obligations: We may use personal data to comply with applicable laws and regulations, and to protect our rights and the rights of others.

‍3. Sharing Your Information
‍We may share personal data with:

1. Service providers: We may share personal data with third parties who provide services on our behalf, such as data storage, analytics, and payment processing.
2. Legal and regulatory authorities: We may disclose personal data if required to do so by law, or in response to legal requests, such as a court order or a subpoena.
3. Business transfers: In the event of a merger, acquisition, or sale of our assets, personal data may be transferred to the new entity.

‍4. Data Retention
‍We will retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer needed, we will take appropriate steps to securely delete or anonymize it.

‍5. Your Rights
‍Under the GDPR, customers and their users have certain rights regarding their personal data, including:

1. The right to access: You can request a copy of the personal data we hold about you or your users.
2. The right to rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you or your users.
3. The right to erasure: You can request that we delete personal data when it is no longer necessary, or when you withdraw your consent.
4. The right to restrict processing: You can request that we restrict the processing of personal data under certain circumstances.
5. The right to data portability: You can request that we provide you with a copy of your personal data in a machine-readable format.
6. The right to object: You can object to the processing of personal data for direct marketing purposes.To exercise any of these rights, please contact us using the contact details provided below.

‍6. Changes to This Privacy Policy
‍We may update this Privacy Policy from time to time. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal data.