Book, Pay, Love: Kaptio Pay opens up a world of payment opportunities

Imagine your company has just created an amazing, multi-day itinerary for your newest client: one the world’s most exciting destinations, a stay at a flagship hotel, exclusive experiences, and first-class tickets, even. The customer is thrilled, because this was a quick, seamless experience to build their itinerary with your sales agent and the customer service was flawless.

But wait. Now you need to collect a deposit on this trip of a lifetime. How do you accept a payment?

• Do you send a beautifully branded quote document with the trip itinerary and logistics plus a payment gateway interface directly from your reservation software screen?
• Or can you accept payment over the phone, with your sales agent accessing a payment gateway directly in their software solution UI?
• Or maybe a pay-by link inserted directly in an email that automatically sent during an itinerary building workflow?

With Kaptio Pay, you can achieve any of these options (and more!), deciding what works best for your clientele, end users, and sales process.

Your Out-of-the-box Payment Solution

Gone are the days of having to implement your own payment gateway independently of your ResTech solution, and having disparate systems that don’t talk to one another throughout your travel building and sales process. Kaptio Pay natively integrates into Kaptio Travel and is ready to adopt out-of-the-box, so you can customize payments that are outside the box of your old collection methods.

If you are grappling with a complex technology environment(s), and worried about how seamless this module will integrate with your systems, Kaptio Pay offers customization and scalability benefits for even the trickiest of environments. Kaptio Pay is the perfect add-on module to support your growth goals and enhance your global reach.

A Partner You Can Trust

Kaptio has joined forces with Braintree, a secure, worldwide payment platform owned by PayPal, to provide a trusted gateway partner that can be implemented out-of-the-gate. Having a payment gateway branded with a credible, internationally recognized payment authority like PayPal lends confidence and reputability to your payment processes. With Kaptio Pay and PayPal, you can be sure you’ll have the latest fraud protection and security features available on the market. From basic fraud tools like CVV, AVS, and risk thresholds, to more advanced options like 3D Secure and solutions that can leverage big-data analytics and machine learning, the Kaptio Pay + PayPal partnership has got you covered.

Now your company will be able to accept payments via credit cards and debit cards, and eventually Venmo (US), digital wallets, and PayPal transfers, reducing friction at this crucial stage of your sales funnel.

Additionally, you can create payment UIs that are branded to your own corporate identity, with your own logo, colors, and fonts, assuring users they are indeed making a payment with your company. This means you can have a bespoke, high-end payment process that is fully tailored to your needs.

Kaptio Pay caters to internationally focused, multi-day travel brands by handling multiple currencies and offering localized payment options where possible. In tandem with Kaptio Travel, you can also extend split payments, installments, and other payment plan options to your customers.

Are you an Australian travel company selling a ten day excursion to Indonesia to an American and her Swiss boyfriend who are each paying half of the trip? No problem. Kaptio Travel and Kaptio Pay have you covered, hassle-free.

Are customers really seeing benefits?

To-date, customers using Kaptio Pay have transacted million of dollars in payments through the solution, in less than half a year. Our friends at Aurora Expeditions, a small ship expedition company headquartered in Australia, have been using the Kaptio Pay module since late last year, and have seen robust success with their payment gateway implementation:

“Streamlining our payment gateway into a single, on-platform solution has made a world of difference for Aurora Expeditions. Since implementing Kaptio Pay, our Reservations teams have seen a 50% increase in productivity, through the removal of cumbersome and complicated payment processes.

Likewise, our Finance teams have completely removed whole processes, saving countless hours of reconciliation each week.

Our customers are also seeing the benefit, and are now able to transact with us regardless of region or card type — something that was previously out of reach for us.” — Dominic Sasse, Head of Information Systems and Technology at Aurora Expeditions

But wait, there’s more…

With Kaptio Pay and the PayPal partnership, you can have real-time reporting and analytics, providing up-to-the-minute insights into sales trends, customer payment behaviours, and financial reporting, so you can make informed business decisions. Eventually product updates will see these dashboards and reporting embedded within the Kaptio Pay solution, but currently these reside with PayPal. The product road map for this payment module sees a lot of enhancements and features coming soon.

So what does this all mean?

A better payment experience and reduced friction in your sales funnel for all! Both Kaptio Travel end users like sales agents and travel advisors report that Kaptio Pay makes their job easier and helps at reducing errors. Overall, multi-day travel brands report seeing more than 20% higher conversion during the payment step of their sales process.

So if you are ready to:

• Drive better conversion in your sales process;
• Give your customers payment options without the hassle;
• Streamline your business operations;
• And, mitigate risk with data and information security,

then get in touch with Kaptio Sales today. Be ready for the 2025 high season now by beginning your digital transformation projects today.