Focused on your success

Kaptio provides a comprehensive range of travel specific consultancy services, from technical architecture and development through to delivery and implementation, extending through to support, services and training.

Our Services

Solution Blueprint

We help build your technology roadmap to translate your strategic goals into specific planning, process and technological outcomes


Our qualified team can recommend a path to success for implementing and phasing in your new reservation and travel CRM platform

Managed Services

Need extra assistance administering Kaptio Travel? Get access to dedicated expert resources to help maintain your solution.

Solution Blueprint And Business Transformation

Your business transformation journey begins with envisioning the future state of your business. Kaptio will partner with you to define a technology roadmap that translates your business objectives into strategic outcomes. Kaptio will also identify the specific value drivers that underpin and enable a best-in-class reservation and travel CRM platform.

What we can help you achieve

Salesforce for travel best practices | Reservation platform and CRM visioning | Business and technology alignment | Solution architecture and requirement gathering | Transformation planning

Example Activities
  • Project organisation
  • Change management 
  • Process workshops
  • System landscape review
  • “What is possible” demos
  • Product and pricing operations review
  • Inventory strategy review
Example Deliverables
  • Solution design documentation
  • Budget and timeline estimates
  • Tailor-made demos
  • Proof-of-concept system setup
  • Business transformation plan

Travel Platform Implementation and Integration

Implementation services will provide your organisation with a solution deployment that achieves your objectives. Based on our experience working with happy customers, our team can recommend a path to success for your business. We can also help design a custom enterprise transformation plan tailored to your reservation and travel CRM platform project goals.

What we can help you achieve

Reservation platform and CRM solution matching your business and requirements | Onboarding and training | Integration and data source consolidation | Sales, service, marketing and finance process optimisation

Example Activities
  • Salesforce and Kaptio Travel system configuration
  • Payment gateway and financial system integration
  • Price, content and inventory API integration
  • Customer document branding and development
  • Training and onboarding of both end-users and internal support teams
Example Deliverables
  • Reservation platform tailored to your business
  • CRM processes for sales, service and marketing
  • Automated collaboration between employees, agents, suppliers and travellers

Managed Services And Ongoing Success

Don’t want the overhead of monitoring and administering your Salesforce and Kaptio Travel setup? Get expert help with maintaining your solution with Kaptio managed services. Customers who utilise managed services report increased business agility and higher levels of customer satisfaction, and are empowered to support more innovative uses of Kaptio Travel and Salesforce in their organisation.

What we can help you achieve

Maintenance and ongoing evolution of your end-to-end solution | Internal training for IT and system support | Custom development and integration projects

Key tasks
  • Kaptio Travel and Salesforce coaching
  • Best practice guidance
  • Overflow admin/configuration tasks
  • Release and upgrade assistance
  • Visualforce and Apex development support
  • Custom API development and support
  • Integration development and support
  • Approval process and workflow setup
  • Template management and content components
  • Set up and maintenance of AppExchange solutions (Marketing Cloud, Marketo, Pardot, New Voice Media, etc.)

Maximise your technology investments

Work with the Salesforce for travel experts to ensure a successful transformation project

Contact Sales