Implement your new Platform and Travel CRM

Kaptio Development, Configuration & Implementation Services

Having a next generation travel CRM platform is one thing, delivering it is another. Kaptio's consultative implementation is truly unique in the travel technology space and leads to an outcome driven implementation that can be delivered in months, not years, and can grow with your business.

Kaptio provides a comprehensive range of travel specific consultancy services, from technical architecture and development through to consultative delivery and implementation, support, and training.

Our Travel CRM Services

Solution Blueprint

We help build your technology roadmap to translate your strategic goals into specific planning, process and technological outcomes


Our qualified team of Travel Technology Consultants can support your path to success for implementing your new Reservation and CRM platform

Managed Services

Need assistance administering the Kaptio Travel Platform? Subscribe to our Managed Service Programme and guarantee access to dedicated expert resources to help maintain your solution.

Solution Blueprint And Business Transformation

Your business transformation journey begins with envisioning the future state of your business. Kaptio will partner with you to define a technology roadmap that translates your business objectives into strategic outcomes. Kaptio will also identify the specific value drivers that underpin and enable a best-in-class reservation and travel CRM platform.

What we can help you achieve

Salesforce for travel best practices | Reservation platform and CRM visioning | Business and technology alignment | Solution architecture and requirement gathering | Transformation planning

Example Activities
  • Project organisation
  • Change management 
  • Process workshops
  • System landscape review
  • “What is possible” demos
  • Product and pricing operations review
  • Inventory strategy review
Example Deliverables
  • Solution design documentation
  • Budget and timeline estimates
  • Tailor-made demos
  • Proof-of-concept system setup
  • Business transformation plan

We are more than a Travel Agency CRM - Join Us

Our Kaptio implementation services will provide you with a solution that achieves your expected outcomes. Based on our experience working with happy customers, our team can recommend a path to success for your business.

Kaptio can also design a custom enterprise transformation plan for both your Reservation Platform migration and Salesforce CRM implementation.

What we can help you achieve

Reservation platform and Travel CRM solution matching your business and requirements | Onboarding and training | Integration and data source consolidation | Sales, service, marketing and finance process optimisation

Example Activities
  • Salesforce and Kaptio Travel system configuration
  • Payment gateway and financial system integration
  • Price, content and inventory API integration
  • Customer document branding and development
  • Training and onboarding of both end-users and internal support teams
Example Deliverables
  • Reservation platform tailored to your business
  • CRM processes for sales, service and marketing
  • Automated collaboration between employees, agents, suppliers and travellers

Managed Services And Ongoing Success

Don’t want the overhead of monitoring and administering your Salesforce and Kaptio Travel setup? Get expert help with maintaining your solution by subscribing to Kaptio Managed Services. Customers who utilise our managed services report increased business agility and higher levels of satisfaction.  Kaptio empowers you to support more innovative uses of Kaptio Travel and Salesforce in your organisation.

What we can help you achieve

Maintenance and ongoing evolution of your end-to-end solution | Internal training for IT and system support | Custom development and integration projects

Key tasks
  • Kaptio Travel and Salesforce coaching
  • Best practice guidance
  • Overflow admin/configuration tasks
  • Release and upgrade assistance
  • Visualforce and Apex development support
  • Custom API development and support
  • Integration development and support
  • Approval process and workflow setup
  • Template management and content components
  • Set up and maintenance of AppExchange solutions (Marketing Cloud, Marketo, Pardot, New Voice Media, etc.)