The Next Generation Travel Reservation System

Customised to your business

About Kaptio

Kaptio is the next generation travel reservation system for leisure travel that places your customer at the centre of everything. Powered by the Salesforce platform, it frees your travel business from legacy systems, equipping you to embrace new ways of working and transforming your travellers experience while delivering incredible operational efficiencies.

Kaptio Travel helps inbound and outbound tour operators as well as leisure package resellers grow. Through the intelligent application of data, we help solve travel-specific operational challenges. By better understanding and responding to users, Kaptio’s clients can build meaningful and lasting relationships with customers, resellers and suppliers, consequently reducing operational costs.

Key Features

Ensure Efficient Procurement And Sourcing

Supplier Contracting

  • Manage all aspects of supplier contracting for rates, commissions and inventory
  • Automate supplier engagement and provide access to bookings and passenger data on-platform
  • Get rates and submit bookings through API feeds with live supplier connectivity
  • Set up services with attributes and logic around pricing, booking fulfilment and financial reporting
  • Manage product content and media or get content via API feeds
  • Offer services in fixed or customisable packages or as single services
  • Set up services as on request, allotment, free sale, stop sale or live API feed
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Tailored Search For Your Organization

Advanced Search Capability

  • Ensure pricing accuracy and access to inventory with tailored search capability
  • Optimise yield with custom logic by prioritising services based on your business rules
  • Provide multi-faceted results to users at incredible speed using our search caching technology
  • Easily transition from search to booking with customisable screens tailored to your buying journey
  • Combine contracted and live services from API feeds such as Sabre, Amadeus, TravelPort and others
  • Expose and tailor your search capability to travel agents and partners reselling your offerings
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Streamline Your Process For Omni-Channel

Omni-Channel Sales & Service

  • Provide a seamless customer experience through all your selling channels
  • Enable mobile and web self-service for customers and resellers
  • Open up new market and distribution channels in record time
  • Build behind-the-scenes processes tailored for each channel and offering types
  • Innovate with the Kaptio Travel Reservation System API for ecommerce, OTA distribution, mobile apps and white labeling
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Push and pull data from and to any source

Live Connectivity

  • Support for fast and reliable connections to third-party suppliers and aggregation systems
  • Map your Kaptio Travel Reservation System suppliers to API endpoints for live booking confirmations
  • Connect to suppliers to search and book services that you have not contracted offline
  • Flexible integration framework that enables you to connect to any API feed in a matter of days
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It’s not only an online travel reservation system….



Hire, contract or train Salesforce certified administrators to help configure your CRM and travel reservation system processes


Add branded pages, pre-booking and post-booking customer forms, and integrate with your marketing automation tools


Take advantage of the world’s largest business app marketplace with the Salesforce AppExchange

Custom Development

Get rid of the Excel! Build screens and apps tailored for custom processes with the Salesforce developer community

Any kind of reservation on one platform


  • Reservations for all business functions with comprehensive rules for various sales processes
  • Support for short and long haul tour operators, package resellers and accommodation wholesalers
  • Selling of tailor-made holidays as well as fixed or flexible pre-packaged itineraries
  • Support for proposal generation and reservations of escorted or private groups and series departures
  • Best-in-class document generation tools with support for personalised landing interactive pages
  • Comprehensive API support, enabling Kaptio Travel to be implemented within an existing system landscape
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Integrate with any payment gateway for any currency

Payment Gateways

  • Kaptio Travel provides a payment integration framework specifically designed for the travel sector
  • Support for both hosted payment pages and PCI DSS Level 1 compliant payment API integrations
  • Payment support for pre-authorization and payment tokenizations for multiple vendors
  • Off-the-shelf integrations for, SagePay, Stripe, Altapay, AliPay available
  • Ability to integrate with payment gateways that support API integration
  • Support for multi currency and multi gateway setups
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Enabling flexible pricing and promotional strategies

Pricing & Promotions

  • Support for fixed-pricing and dynamic markup models based on contracted services
  • Set a fixed price for a package on one selling channel and a dynamic price for another
  • Use of live exchange rates with or without buffers to sell in different currencies or set currency specific prices
  • Support for complex accommodation occupancy, supplements and reductions pricing
  • Set up travel agencies using multiple commission schemes and tactical commission promotions
  • Manage tactical promotions, seasonal or early booking discounts, free nights or units
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Report on anything and create mobile dashboards

Reporting & Dashboards

  • Get a real-time picture of your business at a glance with dashboards and dig deeper with reports
  • Simple drag and drop tools for filters, groupings and charts for immediate real-time views
  • Install the Salesforce1 mobile app and view your key business metrics from anywhere
  • Get a full picture of your business from marketing and sales to service, operations and finance
  • Integrate and push data to advance BI tools for slicing and dicing, prediction models and more
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