Cruise Operator Travel CRM & Booking Software

Salesforce, the world leader in CRM, is at the foundation of Kaptio Travel. Our end-to-end solution connects customer touchpoints, supplier products, team analytics, and overall operational processes in one central place for Cruise Operators.

Cruise Operator Travel CRM and Booking Solution

Salesforce, the world leader in CRM, is at the foundation of Kaptio Travel. Our end-to-end solution connects customer touchpoints, supplier products, team analytics, and overall operational processes in one central place.

Solution Features Crucial to Cruise Operators

360° customer view

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Get a 360° customer view—from the first contact to quoting and booking to post-trip review

Manage your pipeline

Manage sales teams with busy customer pipelines by leveraging the power of Salesforce CRM

Drive repeat bookings

Drive opt-in campaigns to capture preferences and customer history for use with Marketing Cloud* (or other Marketing tools)

Content-rich itineraries

Increase conversions by building content rich online itineraries using our new Itinerary Builder

Kaptio Travel proved to be an extremely flexible system, with many more useful features than we had hoped for. Furthermore, Kaptio has been very helpful when it comes to adapting the system to our specific needs. Iceland Travel

Get in touch

+44 (0)20 3859 7331

Contact our friendly sales team today and get an assessment of how Kaptio can help you effortlessly scale your business.

FAQs

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Kaptio Travel is a leading travel platform for travel operators on Salesforce. Our travel platform allows you to scale your business with the most powerful travel tech on the market. Built on the world's #1 travel CRM platform, Kaptio harnesses the strength of Salesforce to deliver seamless integration with an unbeatable travel CRM.

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Kaptio created an Implementation Blueprint which is published on our blog and provides a framework to understand costs, expectatio`ns and timelines for the rollout process. Our detailed discovery phase ensures that the delivery phase runs extremely smoothly. As a result, a typical Kaptio implementation can take as little as three months.

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No, we are able to implement Salesforce for you as part of our delivery blueprint. Kaptio Travel is a Salesforce-based app with end-to-end travel reservations, contracts, operations, and distribution management functions for travel providers. You will need to purchase Salesforce Service Cloud licences, and Kaptio recommends that you have a minimum of two trained Salesforce Admins to assist with your implementation.

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Yes. Our Itinerary Builder has drag n drop functionality making changes to large (and small) itineraries effortlessly while reducing itinerary creation time. Our travel itinerary software interface is easy to use, equipping your sales agents with efficiency like never before and reducing booking times. All this whilst improving accuracy. Kaptio’s travel tech also provides 3rd party land and air search, cost, and book functionality along with the PNR grab to streamline your processes further.

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Yes. Kaptio provides a unique customer 360° view for travel. From the first contact to quoting and booking, on trip to post-trip review, Kaptio Travel saves all data in one place. You will be able to see every stage of the journey, from managing repeat customers and follow up with non-completes, making it easy for your marketing and sales teams to manage, plus optimising the user journey to win more business. With omnichannel, you can also communicate with your customers on their terms and on their preferred comms channel, whether that is via a call, online chat, email or social platforms.

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Yes. With Kaptio, you are equipped to set up contracted and live connections to suppliers and aggregators and use advanced search features to make reservations all in one system. Having dynamic inventory coupled with our Itinerary Builder allows your sales agents to make swift changes with the drag and drop functionality, completing reservations and bookings from one easy to use travel platform.

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Kaptio’s travel technology was developed with tour operators, FIT/tailormade operators and cruise operators in mind. We incorporate sales, operations, customer service, marketing and finance into one central system streamlining processes for travel businesses.

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Yes. We would be delighted to give you an insider look at Kaptio’s travel software platform. Request a demo through the “Get in touch” button at the top of this page, and we will have one of our experienced sales team members schedule a time to run through how our travel tech can support your business.

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Kaptio is a custom solution structured on a licensing fee. After a discovery call, our team will be able to get a better understanding of your potential needs and explain the costs for your specific operations. For examples of our per-user costs, check out our pricing page.